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A4AI Good Practices Database

This a new section within the a4ai.org site for a library of case studies around telecommunications policy as a publicly-available reference.

Policy area

Broadband Planning
Community Networks
Evidence-Based Policy-making
Infrastructure & Sharing
Legal & Regulatory Framework
Market Competition
Participatory Processes
Regulator Authority
Spectrum Management
Taxes & Fiscal Policy
Universal Service & Access Funds


Costa Rica
Côte d'Ivoire
South Africa
Sri Lanka


Central America
South America


Civil Society
Community Networks
Private Sector
Public sector
  • Sharing infrastructure to boost rural access

    Tanzania is undergoing strategic policy reform to encourage competition and innovation and to guide infrastructure sharing in order to expand connectivity to rural areas.

  • Measuring quality of service

    Sri Lanka’s proactive regulatory approach to defining and monitoring the quality of services provided by telecom operators helps protect consumers, drive down costs, and maintain healthy competition in the telecommunications market.

  • Leveraging competition to lower prices

    Despite a well-developed telecommunications infrastructure, cost barriers have prevented people in South Africa from accessing the mobile web. The government recently took decisive action to address this by requiring the dominant mobile network operators to reduce their data rates.

  • Using new sources to measure access

    A lack of gender-disaggregated data is a challenge for closing the digital gender gap, but innovative uses of online advertising data provide an opportunity to fill in gaps and set baselines for progress.

  • Laying the foundations for connectivity

    Côte d’Ivoire’s national backbone network lays the groundwork infrastructure needed to power the digital economy and bridge the nation’s rural-urban digital divide.

  • Supporting innovation and sharing for rural access

    Internet para Todos integrates open access principles and innovative technologies to deliver internet access to more than 6.8 million people living in rural areas of Peru.

  • Supporting digital skills for women

    The Mujeres Conectadas project equips women with mobile technology tools and digital literacy and entrepreneurial skills.

  • Lowering prices for marginalised users

    In 2018, the Ecuadorian government introduced social tariffs, which offer mobile voice and data packages at a reduced price to people earning the lowest incomes.

  • Educating and empowering consumers

    The Mexican regulatory authority has developed informational resources and more to educate and empower consumers in the exercise of their rights.

  • Supporting DIY networking from the regulator

    Brazil empowers communities in underserved areas by facilitating community networks and providing guidance on network deployment. This initiative helps bring last-mile infrastructure into previously unconnected areas.

  • Measuring broadband progress with an iterative process

    Costa Rica’s broadband plan and its subsequent monitoring and evaluation methodology has set up the nation to achieve its digital connectivity goals, and also offers a framework for the country to regularly update its strategy.

  • Setting goals with national broadband plans

    Turkey’s National Broadband Strategy and Action Plan helps increase the rollout of broadband in the country.

  • Opening TV white spaces for access

    The deployment of TV White Space may have important economic and social implications especially for the people living in unserved or underserved rural areas of South Africa.

  • Investing in access with USAFs

    Pakistan’s Universal Service and Access Fund (USAF) helps deliver increased internet access for over 7,000 unserved and underserved areas by co-financing infrastructure development and creating a competitive market for services.

  • Facilitating shared infrastructure for a competitive market

    India’s enabling regulatory approach to passive and active infrastructure sharing reduces costs for operators and enables rapid deployment of mobile services.

  • Including consumers in policy-making

    Through participatory policy-making procedures, consumers have been influential in helping to develop the availability, accessibility, and affordability of ICTs in Botswana.

  • Simplifying network licensing

    The decision to introduce a converged licensing framework paved the way for a more competitive telecommunications market and lower prices in Tanzania.

  • Growing demand with skill-building

    Rwanda’s Digital Ambassadors Programme, with 50% representation for women, addresses the challenges of digital literacy in an aim to unlock the transformative powers of technology for all.

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