Archives Research

Measuring quality of service

Sri Lanka’s proactive regulatory approach to defining and monitoring the quality of services provided by telecom operators helps protect consumers, drive down costs, and maintain healthy competition in the telecommunications market.

Leveraging competition to lower prices

Despite a well-developed telecommunications infrastructure, cost barriers have prevented people in South Africa from accessing the mobile web. The government recently took decisive action to address this by requiring the dominant mobile network operators to reduce their data rates.