To ensure that consumers remain connected during the COVID-19 crisis, three Andean countries, Bolivia, Ecuador, and Peru, implemented strategies at the national level to help guarantee the continuity of voice and data provision for mobile and fixed-lines.
Mexico’s telecommunications regulator and providers implemented strategies that guaranteed access to data and voice services during the pandemic. Under the slogan “Telecoms are on your side against coronavirus”, these strategies offered more affordable telephony services nationwide on a temporary basis.
Sri Lanka’s proactive regulatory approach to defining and monitoring the quality of services provided by telecom operators helps protect consumers, drive down costs, and maintain healthy competition in the telecommunications market.
The Mexican regulatory authority has developed informational resources and more to educate and empower consumers in the exercise of their rights.
By creating an enabling regulatory environment and an empowered regulator that relies on evidence to make its decisions, Namibia has put broadband within reach of nearly three quarters of its population.
