Including consumers in policy-making
Through participatory policy-making procedures, consumers have been influential in helping to develop the availability, accessibility, and affordability of ICTs in Botswana.
Stakeholders Civil Society
Building inclusive Universal Service and Access Fund (USAF) projects
The USAF takes an inclusive approach to help deliver ICT access to women in rural communities and narrow the digital gender gap.
Providing ICT centres for universal access
The Technology for Economic Development (Tech4ED) project – with over 2,200 public access centres since 2015 – helps provide ICT connectivity to thousands across the Philippines.
Engaging consumers in market regulations
The South African regulator delivers on pro-consumer regulations as it engages with popular campaigns in the telecommunications sector.
Closing the digital divide with universal service leadership
Until 2009, Costa Rica’s state-owned monopoly, the Instituto Costarricense de Electricidad, controlled all of the island nation’s telecommunications services. This monopoly ended when the Central American Free Trade Agreement came into force and opened up the country’s telecommunications sector to…